articulateasian

Like other said, it’s almost a lose/lose situation. That can happen sometimes with difficult buyers as the structure of the platform often caters to the Buyer experience over the Sellers. That being said, when considering which would hurt less, like @mariashtelle1 stated, a negative review will stay with you much longer. You shouldn’t really feel the effects of a canceled order after 60 days, but you’d be hard pressed to recover from a 1 star review. This is mostly true as you are a relatively new Seller. If you had hundreds of reviews, one negative review wouldn’t be too big of a deal. But if you have 10 reviews, a 1 star obviously has a greater impact.