I'm really discouraged and disappointed with the whole thing. The buyer placed the order, I followed the order. I followed my gig requirements. I write professional letters. This buyer wanted an appeal letter to take an exam over. She provided a narrative of the extenuating circumstances. I wrote a concise letter within the scope of my gig description, delivered on-time and over word count. She immediately complains the letter isn't good, doesn't have enough details, she doesn't have time for a revision and it wouldn't be good anyway, etc. I explain that according to my gig description, I am happy to revise to satisfaction, but I don't offer refunds, because the client can just ask for a refund and steal my letter. I add more details from her narrative to the letter, even though I was already well over word count. Keep in mind this letter is supposed to be from her detailing her experience, so I am adhering pretty closely to her facts and her narrative style.
Of course she decides to contact Customer Service immediately when I wouldn't refund. I contact Customer Service and they claim to have reviewed my order and understand my point, and encourage me to keep conversing with the buyer. I send one revision in good faith and ask if that is closer to what she wants. She responds that she doesn't like that one either because "the English wasn't good." I am a native English speaker who has two degrees in English and has lived in the Midwest my entire life. There is nothing wrong with my English.
She contacts Customer Service and tells them that it was poor quality and I copy pasted most of the letter (which is not true). She also lies that I have sent her two revisions when I only sent one (my gig offers 2 free revisions up front). Customer Service cancels the order and refunds the buyer. When I contact them to complain, they state that the buyer complained and provided evidence that I copy pasted the letter and that the relevant team decided to refund since the work was poor quality. I have a Master's Degree in English. I have been nominated for a Pushcart Prize in Poetry. This was a letter I would have proudly submitted were I in her situation. No reasonable person could claim this letter was poor quality. I did not copy and paste anything, but I was trying to include her details in her voice in the letter...that was the assignment.
I am so pissed I can hardly concentrate on anything else. I have had lousy experiences with CS until I joined Seller Plus and then had wonderful experiences with CS. I cancel Seller Plus after I decide it is not worth it and CS is immediately lousy again! Now my completion rate is 83%. My orders have dried up, but they want me to remove the cap on my promotions so I can pay for more impressions that have been denied me with their other hand/algorithm. I have taken several Fiverr Learn classes and seen no change in impressions or anything else. I apparently am not eligible for Seller Plus anymore, even though my personal coach told me to sign back up if I decided to use it again. The buyer claimed to be in a time crunch, and I'm 90% sure she'll use my letter anyway. Fiverr CS just potentially facilitated theft on behalf of the buyer, and I feel the exploitation of Sellers borders on the criminal...