I agree that non-performing gigs should be removed, but it is very important to discuss carefully what criteria can be categorized as "non-performing". For example, let's say we use the number of orders as a parameter, which means Fiverr will remove a gig if the order is zero (0). The big question is how to implement it? how to be fair? Will we apply the same conditions to all sellers regardless of account age and seller level? I see some problems with that.
- We all know that new accounts have difficulty getting first orders because they have to compete with old accounts that already have lots of reviews and are at a higher level. Is it fair if their gig is removed because the buyer prefers a seller who has a better reputation? Does that mean Fiverr doesn't give new accounts a chance?
- Even for old accounts, this implementation is not easy. I've been on Fiverr since 2016, I was a top seller, then dropped to level 2, level 1, and even no level, simply because the market for the gig I was offering was sluggish. Once I went 4 months without getting a single order, is it fair to remove my gig in that situation? Is it necessary to specify a minimum time in the non-performing gig removal rules?
- The main uniqueness and advantage of Fiverr is the availability of various services, ranging from graphic designers, making happy birthday videos, to tarot fortune telling services. But each type of service has a different supply, demand, turnaround time, spec, price, etc. Removing the gig just because demand is low will only eliminate the uniqueness of Fiverr itself.
On the other hand, I agree that one of the parameters is the quality and whether or not an order is delivered. I think it's quite simple, if the number of failed deliveries is greater than successful ones, or if the average seller rating is below 2 or 3 stars, the gig should be removed. One problem I see with this implementation is only if problematic buyers deliberately give bad reviews, but I think that problem can also be solved by asking the Fiverr team to review that particular review.