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mrtranscendence

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  1. Hi, all and @Kesha :) My name is Abhi, I am a Fiverr Pro & TRS seller. As we all navigate through the recent updates to Fiverr's leveling system, I wanted to take a moment to share 4 different agendas that have emerged from my experience as a seller over the past several years. A. Success Score While the incorporation of performance metrics spanning a two-year period is understandable, the current grace period of just one month poses challenges, especially for sellers with significantly high order volumes. In this scenario, a seller processing a low number of orders, such as 8-10 orders a month, may have room for improvement. However, consider a seller handling over 1000 orders a month; how can they possibly make significant improvements to any metrics within just one month, especially when compared to a 24-month evaluation period? Solution: Either the threshold needs to be maintained at a moderate level to allow all sellers to adapt to the new leveling system, or the grace period should align with the period over which the success score is calculated. It's important to recognize that sellers operate within various categories, with different numbers of orders and earnings, and a fair approach should accommodate this diversity. B. Success Score in Decimal Secondly, the Success Score's representation as a whole number limits its ability to provide nuanced feedback. Displaying the score in decimal format would offer sellers clearer insights into their progress and areas for improvement, thereby empowering them to make more informed decisions about their business strategies. Solution: Similar to the rating system, I advocate for displaying the success score in decimal format (e.g., 4.8, 4.2) to provide sellers with a more precise understanding of their performance. C. Six Performance Metrics Additionally, the requirement to maintain all six performance metrics to retain current levels raises concerns about fairness and recognition of exceptional performance. What if the seller is having Rating, Orders, Unique clients and Earnings which is 2000x time than what is required but just lacking a bit in a success score? Sellers who excel in most metrics but fall short in one area should still be acknowledged for their overall contributions. Solution: Similar to the other five metrics, the success score should be moderated to ensure that sellers can maintain it. Alternatively, if a seller achieves dramatically high scores in the other five metrics, the success score calculation should take into account these exceptional performances in its formula. D. Value For Money The assessment of value for money is particularly challenging in creative and service-based businesses. Previously, I typically received predominantly 5-star ratings. However, with the introduction of the Value of Money section in the new rating system, I've observed a shift in general reviews to ratings like 4.3 and 4.7. Fiverr's marketplace is highly competitive, with buyers encountering numerous sellers offering similar services across various price ranges. For instance, if a buyer opts to engage with a higher-priced seller, say charging $100, they may question the value proposition compared to lower-priced alternatives, even if the service delivered is of high quality. This subjective evaluation of value can vary significantly from one customer to another. Solution : Given the inherent complexities of assessing value in service-based transactions, I propose redefining the "Value of Money" metric to encompass broader indicators such as "Customer Satisfaction," "Timeliness and Efficiency," or "Expertise and Knowledge." This shift would provide a more comprehensive evaluation of sellers' performance, considering factors beyond pricing alone. In sharing these observations, my intention is to contribute to an ongoing dialogue about how we can collectively shape a leveling system that supports the growth and success of all Fiverr sellers. I deeply appreciate the opportunity to voice these concerns and offer suggestions for improvement. Thank you for your attention to this matter, and I look forward to continued collaboration and innovation within the Fiverr platform. Warm regards, Abhi
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