mercurianus

Shouldn't Fiverr metrics be designed in such a way that it takes the average amount of orders for that category. People who do 3 to 4 big orders a month will be heavily impacted by ratings but people who do a lot (like designers and writers) may not be impacted heavily by ratings since the volume of orders are more. Something I have noticed people who work in categories where the business is heavy may not get impacted by few bad ratings. I see several 1 star on various profiles yet their orders in queue continue to be high...

There is provision to issue partial refund, why didn't you consider that when he was not satisfied with the 2nd song?

Fiverr can introduce a rating system which collects all ratings and reviews but does not show them by 5 stars, 4star. 3,2 or 1 star. Let it be as most recent /oldest/most favourable/most critical sorting only and let there be an average rating to the seller profile and seller gig. The seller won't get to know which buyer left which no. of stars and let buyer also not know the star rating left by seller for him/her. As sellers with more orders won't get to know who left which rating, they can rate buyers more genuinely. This can obviously be apparent as a new seller starts his profile, but for gigs with more orders, a seller may not know exact star rating left by a buyer as average will be around 4.9. This will reduce the case of retaliation by sellers and buyers.

Don't insist on getting review from clients, if they leave it themselves its well and good else leave it. Also if the order autocompletes, just leave it like that, it's much better than reaching out to them and getting a below 5 star rating.

Yes if your sales is going good and you make some changes to the gig, it often underperforms or worse case no orders thereafter.

Why your prices are so low after so many years? I have seen writers charge $80- $100 for 500 words?

Is it allowed to outsource your work to outsiders as per fiverr policy?

you are not alone. orders are less now than ever

dont go for cancellation, take the money paid by him, you did what was asked, refuse to accept cancellation, its his trick to get work for free by doing the services himself. as long as you have proof you can get paid ,review no one can do anything.

Many sellers use cancellations to avoid confrontation? Last year I had a buyer who could never agree with what I had delivered and when I reached to support, their firsr response was to cancel the order if you are unable to work on the order any more. LOL

yes, I understand that but what I observed in my case was the orders stopping post a cancellation. and quite visible that the algorithm has pushed me back due to that, if without the cancellation the orders stopped one could understand it is the private reviews. Last year a buyer did chargeback and I faced similar issue of orders stopping post that. In fact, two of the worst months was immediately post the chargeback and right now post cancellation. Say I was having 50 orders average pm till that chargeback, the next 3 months it was just 30 average. For no fault of mine, orders stopped

Hi there, just one cancellation in about 15 months is that not consistent enough? and yes, there may have been bad private reviews in the interim, but I have especially noticed the cancellation seems to affect the order flow the most. So the income performance everything has been going good last 18 months and a cancellation boom everything drops. I had a similar experience in 2020 as well that cut my income to half than what I was making for 7 to 8 months then..

you setup a $2000 pm income then one cancellation then you are out of income for months ...shouldn't fiverr care more about its sellers especially who do good sales? Shouldn't metrics be as per seller level and how much income they have generated? I personally feel level 2 sellers with atleast 5 years should not be affected by cancellations . it makes no sense.

You know a client is not happy with the work, do you prefer to refund or accept bad rating review? Which least affects your metrics. Personally I have felt just one cancellation often brings down sales for several months? why it has to be this way? we refund and still get hurt? It's high time metrics are changed realistically. You do so well and one cancellation makes you bad?

Buyer did not submit a requirement and despite asking 3 times in last 2 days, is unresponsive. Asked cs to cancel the order.. Customer support asks me to extend delivery date. Why should I extend for no fault of mine? My order would go late if buyer does not respond to the extension but basically for the fault of buyer why does CS ask me to extend the delivery? If buyer sees that the delivery after extension was late than originally promised, they might leave a bad rating.