personalletters

The whiteboard animators go nuts when you do this. They simply shouldn’t be allowed to download work until they’ve marked the order as complete. The amount of people who say '‘my client didn’t accept it’ is incredible - they then expect you to cancel the order. They have literally no respect!

I still think the best solution would be to prevent our audio files from being downloaded until the buyer marks the order as complete, like the artwork guys do with watermarks. This would prevent a lot of back and forth! I’ve had a lot of problems recently too.

You could always message them to ask for a WAV sample.

I do it often - generally when people under order, like not paying for commercial rights etc.

Your customer is Fiverr. You only need one VAT code. Are you VAT registered?

I could explain why but why bother since it won’t change anyone’s opinion. You don’t think I know what I’m talking about. It’s ok if they expect a reply from you to message them. Otherwise not ok. You had four very long time sellers and forum regulars tell why not to contact previous buyers. You’ve been on fiverr as a seller a long time too so hopefully you won’t have any problems about it. Maybe you won’t get reported for it. Maybe fiverr will overlook it if you do. I thinks it’s unfair of you to say that I don’t think you know what you’re talking about, as I never said that. But I am allowed my opinion - and I’m basing that on years of personal experience and backed up by documents from Fiverr. I stand by my original opinion that people here are too cautious - and as a result I think they often offer well intentioned by incorrect advice. And as I originally said, to each their own. I’ll continue to work as in always have done and you work in the way you do - neither way seems to be causing us any problem.

You can’t be too cautious. I don’t know how long you’ve been using the forum or if you read it much but we see people getting banned constantly for all kinds of things. Fiver does not hesitate to ban people’s accounts. If you are “reaching out” to people for any reason and getting reported for it you risk anything from having your messaging ability blocked to getting your account banned. I would be annoyed if someone messaged me whom I had purchased from before to see if I wanted to order from them. I dislike getting spam. The buyer knows where to find you if they want to buy from you. If you don’t hear from them it means they don’t want to buy from you. Most people won’t say “I’m not interested” if they don’t want your service. Not hearing from them means they are not interested. You put them in a very uncomfortable position when you contact them and force them to reject you outright. I don’t read too much into what a lot of people say on here. I usually believe there’s much more to the story than the one sided aggrieved versions we get on here. https://sellers.fiverr.com/en/article/keep-in-touch-with-buyers-with-the-my-contacts-tool This is explains everything you can do - I’ve no idea why anybody would read this and be in any doubt as to what’s allowed. Just my personal POV.

Those who are not sometimes get an account warning. Sometimes they will - but like I say, there’s a difference between spamming people and following up with people.

Each to their own - but I sometimes feel people on here are far too cautious. If somebody contacts me about a price for a script and I reply, then I don’t hear anything back, then there’s nothing spammy or intrusive about trying to find out what is going on. There’s a difference between a nice message and a quick ‘u wanna do this or not’ message. In terms of regular customers, again, sending a message saying ‘How are you doing, I haven’t heard from you for a while, is everything ok?’ is absolutely fine - the recipient is easily able to ignore it - or more than likely, respond. To each their own though. My advice on here is for people to be much less cautious about offending people.

https://sellers.fiverr.com/en/article/keep-in-touch-with-buyers-with-the-my-contacts-tool edit: Since sending out a message to a past buyer unrelated to their existing orders could get flagged as spam and the account given a warning, Fiverr should really change the system or remove the above help pages saying that contacting past buyers in the circumstances they mention is allowed or maybe specify more clearly in the Terms of service exactly what is and isn’t allowed (eg. what is/isn’t considered spam in relation to contacting past buyers). I always drop regular customers a message if I haven’t heard from them for a while. People like the human touch. Also, Fiverr is sales. If somebody makes an enquiry and then goes quiet, it’s absolutely worth following up, just like any regular sales job, even if it’s to be told they’ve changed their minds.

I don’t think many ‘Fiverr’ buyers notice. It’s not an across the board thing - files that were loaded up ages ago are fine - it’s newer files that are compressed. The other thing to think about it the cost of hosting higher quality audio - I don’t want them to take a greater commission to cover the cost, personally.

I’ve always interpreted this rule (and who knows, I could be WAY off the mark…) as ‘you’re not allowed to have two gigs offering identical services’, and I figured it was to stop the influx of people who have been instructed that the key to Fiverr success is to max out your gig allowance. There are videos on YouTube (some with millions of views) that say that if you offer Wordpress Fixing as a service for example, your first job should be to make 7 gigs all offering Wordpress Fixing, to give you 7 x the chance of appearing in search. If this is the case, I get why they enforce this. The search results are already bogged down without each new seller duplicating their gig x 7. And you can see it happening, almost all of the sellers who post a “I can’t get any sales, what should I do?” post in the forum have 7 gigs, all pretty much identical. It’s a mess. But I think if you can prove that there’s a genuine reason for the difference (gender and usage in our case) it should be allowed. It’s not spammy to offer a VO gig for general commercial use, and another for Podcast Intros, and another for Voicemails… It’s entrepreneurial, and helps position you better in the search, making the experience better for the buyer. But, ya know… it’s Fiverr so who knows!? 🙂 My rule of thumb is ‘what is the buyer searching for?’…it’s unlikely Fiverr gets many searches for ‘voice over’…but probably hundreds for ‘Female Voice Over’… Then when you drill down a bit more, they’re actually probably searching for ‘podcast intro voice over’, ‘voice mail voice over’… It’s not spammy, it’s getting in front of those detailed searches - that’s where the value is as a seller, not worrying about an algorithm.

It’s a pretty baffling policy when you think about it. I understand that Fiverr do this to avoid fraud, but there must be a better solution than simply saying “two people from the same location/IP address can’t have an account”. In your example, your husband could be happily working away and generating more income for Fiverr, but has chosen not to in case you both lose your accounts. It just all seems a bit counterintuitive to me. With 1,200 reviews the account isn’t worth blowing up - we might need to restart it at some point. He’s an audio producer so we can offer a lot of services ‘all in one’…but we’ve managed to do a lot of this within my account regardless, despite ‘starting again’ a little over a year ago.

My husband used to have an account on here - but it was risky us having two accounts in the same home. So he’s put his on holiday mode for the next two years. We’re looking at how to combine his services into my account, but at the moment we’re happy just running mine.

I’m sure they don’t.