I am really glad too!
Looks like I am a victim of this ridiculous update. I delivered a five day turnaround service in just 4 hours, and also had the 'Needed improvement in delivery time'.
Whoever designed and executed this update needs to be answerable.
I've noticed this too on my gigs pages.
I always try to return new messages as quickly as possible, and I always make sure that I send a customer a message after they have placed an order.
I joined the program last week. I have to say I’m extremely happy and pleased to have been invited. My mentor Ilan is absolutely fabulous. So warm and welcoming. If you have a chance to join the program, go right ahead, you’ll be glad you did.