I'm just - no, I was - a level 2 seller and have not been active on the platform since 2023. But this update confuses me so much. From level 2 I was demoted to level 0 and I can understand the logic behind the "decision" as I don't have active orders nor have I received new messages in months. But I can't access any tool for improvements such as promoted gigs or displaying my main clients. Also, one of my gigs was labeled with a 4-point success score and the system addresses as top areas contributing to the gig's score a "conflict-free orders". Delving the issue, the negative impact could be because there were "disputes between you and your clients" or/and "indication that the client had a bad experience and was unsatisfied with the delivery" . So, disputes between me and the client, client's unsatifaction and late delivery. But I had only 5 stars ratings for that gig. No issues, no complaints, I always delivered in time. How can I improve if I don't know what's wrong with that gig? How can I improve if clients leave 5 stars and then they "talk" behind my back? I was ready to study the market and the platform again but I feel a little bit demotivated