finalcutallen

Oh and I don't have that option in my gigs, perhaps that's why I didn't know of its existence - I guess they choose some sellers to test it out

That "Request to Order" blew my mind - I had no idea they had added this beta feature, this will save me from all future similar issues.. Thank you so much @theratypist, that was insanely helpful Look, if I appear upset at some parts of my message that is because I have a very good reason to be this way. You may think and say that "it's okay, just wait or just cancel and nothing will happen" - but in the past when I had done the things I thought Fiverr will help me out later with, usually ends up as a huge disappointment. For example, I have cancelled a few orders like that in the past. If you notice you get a warning each time that your gig will be placed lower etc etc. Well, even if I was right for cancelling and maybe they will return my rates back to 100%... my gig placement gets heavily affected 100% of the time. So I am tired of losing the first page spot when I can't get the help I need quickly enough. And there are many other reasons, but like I said, this post was mainly for Fiverr support team - but I got some seriously good advice from @theratypistso thank you one more time my dear!! I hope you all guys have an absolutely amazing evening and I wish you a ton of work to come your way!! (Less sketchy than this one order of mine 😉 )

This is exactly why they should have more immediate support for us, like add a "Live Chat" button for sellers like us and let the other sellers with the spam questions to wait. Anyways.... I just made this post in hopes of some moderator seeing it and escalating it internally but I don't see this happening at any time soon. I now had to straight up request an order extension and tell the customer to his face that I believe his order is sketchy and I really didn't want to do that as I wanted Fiverr to help me behind the scenes without needing to do this..... as they may say it was ok after all........ For a platform that makes a ton of money from seller fees, they need to fix their priorities and help their main money makers better and quicker instead of wasting time on useless requests. There are ways their bots can filter common requests and give automated messages instead of wasting human power....... anywaysssss

I truly don't understand what the "PrIoRiTy CuStOmEr SuPpOrT" for level 2 sellers is. I have been level 2 for two years in a row, I have never experienced any priority support, it's all bs clearly. I have an order which is completely fishy and totally against the terms of service. I need someone to review my ticket and answer it ASAP as the order was placed yesterday and it has 2 more hours until I "have" to deliver it...... The fact you are not answering my message since last night, while I am pressured by: Your terms of service, the way your statistics are calculated, the way your algorithm works. I can't even cancel the order myself even though I know it's a fraud/fishy order, as your algorithm will most likely punish me and remove me from first page........ if I delay to deliver, my "Delivered on time" will start getting affected, if I decided to work on the job to avoid all these issues since the support team is not answering or helping me, I will end up getting my account suspended and lose level 2 and everything I mentioned above As you can understand, I am not winning in ANY scenario, I am like the only victim in this situation after this guy placed an order.... Either put a new button so we can report these suspicious orders and get NO ISSUES with our own accounts or have someone to review these tickets a lot quicker. For the love of god, help me finally....